Refund policy
At VigoraBloom LLC ("VigoraBloom," "we," "our," or "us"), customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following Refund & Return Policy.
This Policy applies only to products purchased directly from the VigoraBloom website.
1. 30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on eligible purchases.
Return requests must be submitted within thirty (30) days of the delivery date shown by the shipping carrier's tracking information.
To initiate a return request, please contact us at:
Email: hello@vigorabloom.com
2. Return Eligibility
To be eligible for a refund:
- The product must have been purchased directly from the VigoraBloom website.
- The return request must be submitted within thirty (30) days of delivery.
- You must provide proof of purchase.
- You must comply with the return procedures described in this Policy.
Opened Products
As part of our satisfaction guarantee, customers may request a refund for one opened bottle if they are dissatisfied with the product.
If multiple units were purchased in a single order, only one opened bottle may qualify for a refund. Any additional units must be unopened, unused, and in their original condition to qualify for a refund.
Unopened Products
Unopened products may be returned within the applicable return period provided they remain in their original packaging and resalable condition.
3. Non-Returnable Items
For safety, hygiene, and quality assurance reasons, the following items are not eligible for return or refund:
- More than one opened bottle from the same order;
- Products with broken or missing safety seals (except the single opened bottle permitted under our satisfaction guarantee);
- Products intentionally damaged, altered, misused, or improperly stored;
- Gift cards;
- Promotional or complimentary items;
- Final sale items;
- Products specifically marked as non-refundable.
4. How to Request a Return
To initiate a return, please contact:
Email: hello@vigorabloom.com
Please include:
- Order number;
- Full name;
- Email address used for the order;
- Reason for the return request;
- Photos of the product, packaging, or issue if applicable.
We may request additional information necessary to evaluate the claim.
Once approved, we will provide return instructions.
Returns sent without prior authorization may not be accepted.
5. Return Shipping
Customers are responsible for return shipping costs unless the return results from:
- A damaged product;
- A defective product;
- An incorrect item shipped by VigoraBloom.
We recommend using a trackable shipping service. VigoraBloom is not responsible for returned items lost, damaged, or delayed during transit.
6. Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please notify us within fourteen (14) days of delivery.
Please provide:
- Your order number;
- A description of the issue;
- Clear photographs of the product and packaging.
Upon review, we may, at our discretion:
- Send a replacement product;
- Issue a full refund;
- Issue store credit.
Failure to notify us within fourteen (14) days may affect our ability to resolve the issue.
7. Lost or Stolen Packages
Once a shipment has been marked as delivered by the carrier to the address provided during checkout, responsibility for the package transfers to the recipient.
VigoraBloom is not responsible for lost, missing, or stolen packages that have been marked as delivered by the shipping carrier.
Customers are encouraged to contact the carrier directly regarding delivery-related issues.
8. Subscription Orders
Certain products may be purchased through a recurring subscription program.
Customers may cancel future subscription renewals at any time through their customer account or by contacting customer support.
To avoid future charges, cancellation requests must be submitted before the next scheduled billing date.
Subscription Renewals Already Processed
Once a subscription renewal order has been processed and entered fulfillment, it may not be canceled.
However, if a renewal order has been charged but has not yet entered fulfillment or shipped, customers may contact us to request cancellation and a refund.
Approval of such requests is subject to verification and operational feasibility.
9. Order Cancellations
Orders may only be canceled if they have not entered fulfillment or shipped.
Once an order has entered fulfillment, been processed for shipment, or shipped, cancellation may no longer be possible.
Customers may instead request a return in accordance with this Policy.
10. Refund Processing
Once returned products are received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to the original payment method used for the purchase.
- Refunds cannot be issued to an alternative payment method.
- Original shipping charges are non-refundable unless the return results from our error.
Please allow approximately five (5) to ten (10) business days for the refund to appear on your account, depending on your financial institution.
11. International Orders
Customers are solely responsible for:
- Customs duties;
- Import taxes;
- VAT or GST;
- Brokerage fees;
- Regulatory approvals;
- Other import-related charges.
These charges are non-refundable.
VigoraBloom is not responsible for shipments delayed, rejected, returned, seized, destroyed, or otherwise affected by customs authorities or local regulations.
Refunds will not be issued for products that cannot be delivered due to import restrictions, customs actions, local laws, or regulatory requirements in the destination country.
12. Refund Policy Abuse
To protect our customers and business from abuse, VigoraBloom reserves the right to deny refund requests where we reasonably believe there has been:
- Fraudulent activity;
- Excessive return activity;
- Abuse of the satisfaction guarantee;
- Resale activity;
- Violation of this Policy.
13. Chargebacks
If you experience any issue with your order, we encourage you to contact us before initiating a chargeback with your payment provider.
Our customer support team will make reasonable efforts to resolve concerns promptly and fairly.
14. Policy Changes
We reserve the right to modify this Refund & Return Policy at any time.
Any changes will become effective immediately upon posting on our website unless otherwise required by law.
15. Contact Information
VigoraBloom LLC
5830 E 2nd St, Ste 7000
Casper, WY 82609
United States
Email: hello@vigorabloom.com
Website: www.vigorabloom.com